At Llama Mama, your satisfaction is our priority. If you receive a product that is misprinted, damaged, or defective, please contact us within 30 days of delivery to report the issue. Likewise, if your package is lost in transit, notify us within 30 days of the estimated delivery date. To initiate any return or exchange, please reach out to our support team using the contact form on our website or email us directly at support@llama-mama.com.

 

We kindly ask that you contact us before sending any items back. Returns sent without prior communication may not be processed.

 

Please note that we do not accept returns for buyer’s remorse, and size exchanges are handled on a case-by-case basis at the discretion of our team. Certain items, such as face masks, are non-returnable due to hygiene reasons. If your return is approved, we’ll provide further instructions based on the issue. Thank you for understanding and supporting our small business!